At this time, it is not possible to export Customer email addresses in bulk from the Gladly UI. However, if you need to match Customer email addresses on an automated basis when downloading reports, we recommend using our GET Customer API. The GET Customer API can retrieve contact information by providing the "Customer ID" from the report. Export APIs have more comprehensive data, but these need to be accessed via an API, which requires technical/developer knowledge.
Alternatively, Gladly Professional Services can assist you by providing a one-time CSV export as a small paid project, which includes the following columns:
Email address
Name
Gladly Customer ID
If you want to work with our Services team on this task, please contact Gladly Support.
.svg?sv=2022-11-02&spr=https&st=2026-03-04T13%3A24%3A55Z&se=2026-03-04T13%3A35%3A55Z&sr=c&sp=r&sig=MWpmvq9cp7cX7ysMuasnr%2FgZ6kEtLc4WWFCsi3MtJXo%3D)
on the top-left corner, then click Contact Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.