Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Do we need to turn off CSRF token generation?

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If you do NOT turn off CSRF token generation, Agents won't be able to access the Magento orders through Gladly since the links will always be unique. If you're OK with this, it is not critical for the functionality of Magento.