| REQUIRED USER ROLE Administrator | PERMISSION OVERVIEW View permissions by role |
Delete Entry Point exception(s) to redirect inbound requests to the Channel's default Inbox.
Click
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on the top left corner of the screen.Click Settings.
Under the Orchestration category, click Entry Points. This page contains Entry Points for all Channels connected or available in Gladly.
Hover over the Channel you want to edit and
.Hover over the exception and click
.
6. Click Save.
Once deleted, incoming requests from the Entry Point(s) previously set an exception queue in the Channel's default Inbox.