Dedicated Hero FAQs and Troubleshooting

Agent Scenarios FAQs I assigned myself as the Dedicated Hero but the Conversation remained assigned to another Agent. Why? When you assign yourself as the Dedicated Hero, you are assigning yourself to all future Conversations with ...

Common Dedication Hero FAQs A Customer has a Dedicated Hero, why isn’t the Conversation currently assigned to that Hero? There are several reasons why a Customer may not have their current Conversation assigned to their Dedicated Hero...