Configure Password Requirements (Non-SSO)

For Gladly organizations that are unable to implement SSO, Password Requirements settings help strengthen access security for Gladly Team by allowing Administrators to enforce a minimum password length and set how often Agents are required to change their password.

Access password requirements

1. Click on the top-left corner of the screen.

2. Click Settings.

3. Under Agent Experience, click Password Requirements.

   • Minimum Password Length – Enter the minimum number of characters required for user Agent passwords. The default (and minimum) value is 8.

   • Password Expiration Period – Enter the number of days before Agents are required to change their password. Leave the field empty if you do not want passwords to expire.

     • Note – Leaving the Password Expiration Period field empty deactivate password expiration. Users will not be prompted to change their password which is not advisable.

4. Click Save.

Once saved, password requirements take effect for all users in your organization. Users will be prompted to update their password at their next login if the new requirements are not met.