“Sidekick” in Gladly AI data
Please note that some Gladly AI reports may use “Sidekick”, the former name for Gladly AI, in certain data fields and report names.
Chat emits events that can be used with analytic tools like Google Analytics for additional analysis. These events can help you better understand how Customers interact with Chat.
Availability:change
conversation:ended
conversation:started
campaign:triggered
customer:onboarded
message:received
Use to answer questions like:
Which Agents drove the most revenue?
Which Agents had the highest impact on conversion rate?
message:sent
quick-action:selected
search:result-selected
sidekick:closed
sidekick:opened
See all events outlined here for more detail, or check out some code samples on Github.
Please note that Gladly does not have reporting on these events.