Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

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Can we unmerge Customer Profiles accidentally merged?

  • Published on Jan 30, 2025
  • 1 minute(s) read
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Customer Profiles can't be unmerged once they are merged. While this is irreversible, you can take steps to patch this issue and separate the unrelated Profiles. See Accidental merging of unrelated Profiles to learn what you can do in this scenario.

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