We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more

Besides RMAs, what else is available in Gladly from ReturnLogic?

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Agents can only view the RMA link that redirects them to ReturnLogic. However, a v2 integration that will populate the Customer Profile with Customer-specific returns will come in the later iterations of this integration.