Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Besides RMAs, what else is available in Gladly from ReturnLogic?

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Agents can only view the RMA link that redirects them to ReturnLogic. However, a v2 integration that will populate the Customer Profile with Customer-specific returns will come in the later iterations of this integration.