| REQUIRED USER ROLE Administrator | PERMISSION OVERVIEW View permissions by role |
SMS/MMS may fail to be delivered due to one of the errors below that appear on the Conversation Timeline.
The number used is not A2P 10DLC registered
The number used is not A2P 10DLC registered. Please use an alternate form of communication.
You must send a request to completed the A2P 10DLC registration for the phone number in question. You cannot use the phone number to send SMS/MMS until the registration is complete. Use another SMSable phone number (if available) or another Channel (e.g., email) to contact the Customer.
The number used is pending A2P 10DLC registration
The number used is pending A2P 10DLC registration. Please use an alternate form of communication.
Use another Channel (e.g., email) to contact the Customer. The number can be used again once the registration is complete.