Important product naming update: Sidekick is now called Gladly (AI) and Gladly Hero (the Platform) is now Gladly Team. Please keep this in mind as you read through our documentation.

Why am I seeing an unusually large number of declined calls?

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Incoming calls declined in less than 1.5 seconds from when the call was offered is classified as a "call error" in reports. Otherwise, calls declined after that threshold is classified as "declined."