Voice Call Control Bar Overview

Get to know the voice control bar to control and manage your call experience. Voice Control bar when on a call When a call starts, the Voice control bar immediately appears on top of the Customer Profile. The Voice Control bar is made u...

You can listen to live phone calls, coach Agents to help them out (without the Customer hearing you), or fully join the call with the Agent and the Customer. Listen – Listen to an active call with the option of being invisible or i...