Use this file to discover all available pages before exploring further.
We're updating help docs to reflect our new product naming. Gladly Sidekick (AI) is now called just Gladly, and Gladly Hero (the Platform) is now Gladly Team. Some articles may display outdated names while we update everything. Thank you for your patience! Learn more
You may find yourself needing to block certain Customers from contacting you, especially when they send inappropriate messages or are become disruptive.
See the following links on how to block Customers on each Channel.