How do we block disruptive Customers from routing to Agents?

You may find yourself needing to block certain Customers from contacting you, especially when they send inappropriate messages or are become disruptive.

See the following links on how to block Customers on each Channel.

• Email – Stop or block emails from specific Customers

• SMS – Stop or block SMS/text from specific Customers

• Chat – Stop or block abusive chats

• IVR/Phone – Block number