Documents
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Help & Documentation
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Q. How do I block certain numbers from calling?Channels and Entry Points > IVR > IVR FAQs and Troubleshooting > Operational18 Nov 2022
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IVR Queue Music and Recording OptionsChannels and Entry Points > IVR > Manage Your IVR18 Nov 2022
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Add and Configure Quick Reply ButtonsSidekick (Chat and FAQs) > Manage Quick Reply17 Nov 2022
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Update WISMO Thread Styling ColorsMore Settings and Features > Settings and Features > Self-Service Threads > Manage Threads17 Nov 2022
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Chat Display % ChangesReports and Insights > OOTB Reports and Dashboards > OOTB Reports > List of OOTB Reports > Self-Service17 Nov 2022
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Pin and Unpin Interactions Between CustomersConversations > Customer Profiles > Customer Relationships16 Nov 2022
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Next and Close & Next Button BehaviorConversations > Get Started with Conversations16 Nov 2022
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What are Keyword Groups?Answers > Get Started with Answers16 Nov 2022
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November ReleasesWhat's New > Release Notes > 2022 Releases16 Nov 2022
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Conversation ExportReports and Insights > OOTB Reports and Dashboards > OOTB Reports > List of OOTB Reports > Conversations15 Nov 2022
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Add Email DomainChannels and Entry Points > Email > Manage Email14 Nov 2022
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Staying Up to Speed with LiveboardsLiveboards > Get Started with Liveboards12 Nov 2022
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How to Use the Summary LiveboardLiveboards > Liveboard Views12 Nov 2022
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Set Up Medallia Agent Connect IntegrationIntegrations > List of Integration Partners > Medallia Agent Connect (Stella Connect) > Manage Medallia Agent Connect12 Nov 2022
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Medallia Agent Connect Integration ToolkitIntegrations > List of Integration Partners > Medallia Agent Connect (Stella Connect) > Get Started With Medallia Agent Connect12 Nov 2022
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Medallia Agent Connect OverviewIntegrations > List of Integration Partners > Medallia Agent Connect (Stella Connect) > Get Started With Medallia Agent Connect12 Nov 2022
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Export Reports (UI and API)Reports and Insights > OOTB Reports and Dashboards > OOTB Reports > Get Started With OOTB Reports and Insights > Work With OOTB Reports12 Nov 2022
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Make and Answer CallsWork in Gladly (By Role) > Agents > Help Customers on Different Channels12 Nov 2022
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Contact Gladly SupportGet Started With Gladly > Get Ready To Help Customers12 Nov 2022
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Test Basic + Detailed WorkflowIntegrations > Lookup Adapter Debugger > Manage Lookup Adapter Debugger09 Nov 2022