Documents
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End, Transfer, and Conference CallsWork in Gladly (By Role) > Agents > Voice Call Controls12 Aug 2022
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Make and Answer CallsWork in Gladly (By Role) > Agents > Help Customers on Different Channels12 Aug 2022
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Accept and Reply to Chat MessagesWork in Gladly (By Role) > Agents > Help Customers on Different Channels12 Aug 2022
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Q. When does chat automatically end if the Customer stops responding?Sidekick > Sidekick FAQs and Troubleshooting > Configuration12 Aug 2022
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How Routing WorksRouting > Get Started With Routing12 Aug 2022
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Coaching DashboardReports and Insights > OOTB Reports and Dashboards > OOTB Dashboards > Use OOTB Dashboards10 Aug 2022
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August ReleasesWhat's New > Release Notes > 2022 Releases10 Aug 2022
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Call Routing Timeout SettingsChannels and Entry Points > Voice > Manage Voice > Additional Voice Settings10 Aug 2022
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Log Into GladlyGet Started With Gladly > Get Ready To Help Customers10 Aug 2022
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Q. I can't log in. What should I do?Get Started With Gladly > Get Ready To Help Customers > Get Started FAQs and Troubleshooting > Access10 Aug 2022
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What are Channels and Entry Points?Channels and Entry Points > Get Started With Channels and Entry Points10 Aug 2022
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Set Up Channels and Entry PointsChannels and Entry Points > Manage Entry Points10 Aug 2022
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Set Up Thankful IntegrationIntegrations > List of Integration Partners > Thankful > Manage Thankful09 Aug 2022
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What are 'Out Of The Box' (OOTB) Dashboards?Reports and Insights > OOTB Reports and Dashboards > OOTB Dashboards > Get Started With OOTB Dashboards09 Aug 2022
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Daily Trends DashboardReports and Insights > OOTB Reports and Dashboards > OOTB Dashboards > Use OOTB Dashboards09 Aug 2022
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What are Rules and Its Components?Rules > Get Started with Rules09 Aug 2022
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Q. Who do I contact if I need help with Recharge?Integrations > List of Integration Partners > Recharge > Recharge FAQs and Troubleshooting09 Aug 2022
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Q. Are there any other considerations for using Idiomatic with Gladly?Integrations > List of Integration Partners > Idiomatic > Idiomatic FAQs and Troubleshooting08 Aug 2022
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Set Up Attentive IntegrationIntegrations > List of Integration Partners > Attentive > Manage Attentive03 Aug 2022
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July ReleasesWhat's New > Release Notes > 2022 Releases28 Jul 2022