End, Transfer, and Conference Calls

Make and Answer Calls

Accept and Reply to Chat Messages

Q. When does chat automatically end if the Customer stops responding?

How Routing Works

Coaching Dashboard

August Releases

Call Routing Timeout Settings

Log Into Gladly

Q. I can't log in. What should I do?

What are Channels and Entry Points?

Set Up Channels and Entry Points

Set Up Thankful Integration

What are 'Out Of The Box' (OOTB) Dashboards?

Daily Trends Dashboard

What are Rules and Its Components?

Q. Who do I contact if I need help with Recharge?

Q. Are there any other considerations for using Idiomatic with Gladly?

Set Up Attentive Integration

July Releases