Q. What cookies does Help Center and Sidekick use?
  • 17 Nov 2020
  • 1 Minute To Read
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Q. What cookies does Help Center and Sidekick use?

  • PDF

In short, a “cookie,” also known as a browser or web cookie, is made up of information that is gathered when you visit a website. The website you visit sends the cookie(s) to your computer, where it's then stored in the web browser. Cookies allow websites to recognize you, your credentials, shopping carts, and more.

The table below lists the cookies used by Help Center and Sidekick.

Cookie NameUsed ForPurposeCookie Placed By
amplitude_id
Sidekick
  • These cookies are used by Amplitude for session tracking for analytics purposes.
  • For more information on specific cookies used, please visit Amplitude Analytics.
Amplitude Analytics
_sp_id
Sidekick, Help Center
  • Stores user information that is created when a user first visits a site and updated on subsequent visits. It is used to identify users and track the User's activity across a domain. This cookie stores a unique identifier for each user, a unique identifier for the users current session, the number of visits a user has made to the site, the timestamp of the User's first visit, the timestamp of their previous visit, and the timestamp of their current visit.
  • Expiration: 2 years or cookieLifetime set on tracker initialization.
  • For more information on the cookies used by Snowplow, visit Snowplow Analytics.
Snowplow Analytics
_sp_ses
Sidekick, Help Center
  • Used to identify if the user is in an active session on a site or if this is a new session for a user (i.e., cookie doesn’t exist or has expired). When using anonymousTracking: { withSessionTracking: true } (2.15.0+), this key will contain a salt value which is used to stitch page views into a session. The value is never sent to the collector.
  • Expiration: 30 minutes or sessionCookieTimeout set on tracker initialization.
  • For more information on the cookies used by Snowplow, visit Snowplow Analytics.
Snowplow Analytics

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