Contextual Callbacks

  • 1 Docs
Prev Next
What is Contextual Callbacks? (For Voicemail)
  • Updated on Feb 3, 2025
  • Published on Jan 30, 2025
In an IVR experience, Contextual Callbacks are when a Customer can leave a message and then receive a call back from an Agent, effectively allowing them to get on with their day without waiting on the phone. Unlike traditional callbacks, Agents wil...