Change Your Channel Availability

Depending on the type of Channels (e.g., Chat, SMS, Voice, Messaging) implemented in your company, you will have relevant controls that determine your availability to receive and accept Customers from each Channel . Changing your Channel...

Sometimes, we need to take a break from Gladly, whether for lunch hour, a quick trip to the restroom, or dinner (if you work at night). Put yourself in an away state in those cases, and we'll take care of the rest. Two things happen when you set...

There are different kinds of things you might be doing while working in Gladly. You might be answering incoming requests from Customers, perhaps training a new Agent, or even working on a project. By managing your Active status, your Team Managers ...