Campaign

Proactive Voice can make up to 30 calls every five minutes until all the recipients have been contacted. This means it can make up to 8,840 calls per day or in a 24-hour period.

Customers will hear the recording you have set up in your IVR made explicitly for the Campaign. You can listen to the recording in the IVR Node used for the Proactive Voice Campaign.

This is typically due to duplicate phone numbers in the CSV. Because we ignore duplicate contacts in the CSV, you may see a difference between the number of contacts in your CSV and the Progress column. For example, If you upload a CSV wit...

If the call could not be completed or the Customer did not answer, Proactive Voice will not create a second call to follow up. If you'd like to try again, you will need to create a new recipient list and Campaign schedule.