Data Integrations

Data Warehouse Integrations Gladly provides a multitude of APIs to help you pipe information from Gladly into your data warehouse to conduct further analysis of Conversation and Customer data. We highly recommend using the data APIs described...

Store chat message, email, SMS, and more content in your data warehouse to perform further analysis (e.g.: number of chat messages per chat session, custom sentiment analysis you'd like to perform using your own software). Get Conversation Items...

This guide provides information on using metrics for Contact Center performance. Many Customers wish to ingest Contact Center performance data into their data warehouses to slice and dice information how they'd like. For example, this could be idea...

This guide gives information on how to ingest Events data from Gladly. Events data can range from Agent Events (e.g., logins, logouts) to Conversation Events (e.g.: Conversation Created, Conversation Closed) and Contact Events (e.g., Contact Create...

Conversations and Conversation Items Each customer profile in Gladly has a unique Customer ID. Email addresses are unique. Mobile numbers are unique. Customer ID can change if a Customer Profile gets merged into another Custo...

Visit Reports API to learn how to access OOTB Reports via API.