| REQUIRED USER ROLE Administrator | PERMISSION OVERVIEW View permissions by role |
The Custom Actions page is where you create and manage all App Actions for your organization.
Accessing Custom Actions
To access Custom Actions:
Click
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on the top left corner of the screen.Click Settings.
Under the App Developer Tools category, click Custom Actions.
The Custom Actions Page
The Custom Actions page displays all App Actions configured for your organization. From here you can:
Search for an existing App Action by name
Filter App Actions by Guide using the All Guides dropdown
Check the Show failing only box to surface App Actions that have recent failures
View App Actions by status using the Active and Inactive tabs
The following columns are displayed for each App Action:
Column | Description |
|---|---|
Name | The name of the App Action |
Description | A brief description of what the App Action does |
Last Run | When the App Action was last executed |
Success Rate | The percentage of runs that passed, with total run count |
Top Error | The most recent error, if any |
Gladly Agents | The number of AI Guides currently using this App Action |
Create a New App Action
To create a new App Action, click the Add App Action button in the top right corner. This opens the visual builder where you can configure your App Action.
Builder vs. JSON Mode
Gladly provides two ways to create and edit App Actions:
Visual Builder (Recommended) – A user-friendly interface for configuring App Actions without writing JSON directly.
JSON Editor – Allows direct editing of the App Action's underlying JSON configuration. This option is intended for advanced users and requires admin permissions. To switch to JSON mode, add ?appAction=0 to the URL.