This phase of your Gladly integration is the time to hone in on which tools best serve your process. This guide provides a high-level overview of options that help you provide radically personal service with Customers in the center of your CX.
Gladly API Overview
The Gladly API was built to help facilitate those Customer relationships, providing Agents with rich Customer context they need to deliver seamless experiences.
Gladly REST API
You can access the REST API via HTTPS at your organization's Gladly domain, such as
Your sandbox environment will be accessible via the URL below where organization is your company name.
https://{organization}.gladly.qaResources follow REST semantics and utilize industry-standard HTTP verbs, response codes, and authentication schemes. In addition, all responses and payloads are in JSON with consistent error codes and formats.
Gladly Webhooks
Gladly also provides Webhooks you can utilize to notify you in real-time as Events happen in Gladly.
Gladly Glad App SDKs
The Gladly Glad App is an embeddable UI element that lives on your website, iOS, or Android application. On the Web, it allows Customers to search for answers or talk and interact with your team in real time. On iOS and Android, the Glad App does not yet support self-service but does allow customers to chat with you. The Gladly Glad App SDKs enable you to have programmatic control of the Gladly Glad App.
Gladly has Web, iOS and Android SDKs.
Gladly Lookup Adaptor
If the need for Agents to pull key Customer details from external sources is front and center in your integration needs, the Gladly Lookup Adaptor could be your best bet.
Like the REST API, the Lookup Adaptor is specified using REST semantics and exchanges JSON requests and responses authenticated and signed with secure keys.
Gladly will perform lookups when certain activities occur within Gladly, such as when a Customer's Profile is loaded.
Gladly Help Center
You can embed the Gladly Help Center on a page in your website, and customize the look-and-feel using CSS classes.