Background
WhatsApp can be configured as an entry point in Gladly. This allows customers to interact with your agents via WhatsApp.
Goals
Set up WhatsApp to allow inbound and outbound messaging from within Gladly.
Estimated Effort
15 minutes
Step-by-Step Tutorial & Best Practices
See Set Up and Configure WhatsApp for information on setting up WhatsApp.
See Respond to Messages From WhatsApp to learn how to communicate with Customers through WhatsApp.