Gladly Learning
Showing Results for: All
Customer Service Feedback Metrics
Learning & Development Metrics and PlanningGet to know three key customer service metrics (NPS, CSAT, CES).
PII Introduction and Best Practices
Learning & Development Security and ComplianceThis course covers the basics of PII and how to protect data.
Personalize Self-Service With Gladly Sidekick
Gladly Software Courses Artificial Intelligence (AI) in GladlyGet the inside scoop of how Gladly Sidekick can take your CX to the future.
SMS Compliance Fundamentals
Gladly Software Courses ComplianceLearn about SMS compliance rules and regulations and how to stay compliant using Gladly for SMS.
AI for Modern Customer Service Teams
Learning & Development Technology Artificial Intelligence (AI)Learn how AI compliments human empathy and thinking in the world of Customer Service.
People-Centered Service With AI
Gladly Software Courses Artificial Intelligence (AI) in Gladly Hero AIUtilize AI features in Gladly while providing people-centered service.
Agile Business Processes
Learning & Development Operations Project ManagementThis course discusses what it means to use Agile methodology in business processes.
GDPR Overview
Learning & Development Technology Security and ComplianceThis course covers EU GDPR data protection law.
Advanced Statistics and Data Mining for Data Science
Learning & Development Technology Data MiningThis course covers data science from statistics to machine learning.
Basic Statistics and Data Mining for Data Science
Learning & Development Technology Data MiningGet an introduction to data science in this video course covering analysis and basic statistics.
Javascript for Beginners
Learning & Development Technology Web DevelopmentLearn JavaScript with practical projects in this comprehensive course.
Javascript 101
Learning & Development Technology Web DevelopmentIntroductory course for JavaScript beginners. No prior experience needed.
About Gladly Learning
Gladly Learning is for anyone interested in investing in their professional or personal development. Content is peer-reviewed, vetted by trusted providers, and regularly updated to ensure information and topics are relevant and accurate.
Get Started