Post Launch Steps
  • 10 May 2022
  • 1 Minute To Read
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Post Launch Steps

  • PDF

Background

Your implementation team will roll off your project at this moment, and you will be formally introduced to the Customer Success program.

Goals

Get set up and comfortable with your post-launch team

Estimated Effort

15 minutes

Step-by-Step Tutorial & Best Practices

  1. The implementation team will send you a Deployment Guide, which contains an overview of your setup upon implementation.
  2. You will receive a support invite notification from the support team. Please accept to file support requests!
  3. You will receive a support overview on how to contact support thereafter.

Customers who have access to a Gladly CSM will receive an invitation to do a live introduction to their CSM.


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