Background
Your implementation team will roll off your project at this moment, and you will be formally introduced to the Customer Success program.
Goals
Get set up and comfortable with your post-launch team.
Estimated Effort
15 minutes
Step-by-Step Tutorial & Best Practices
The implementation team will send you a Deployment Guide, which contains an overview of your setup upon implementation.
You will receive a support invite notification from the support team. Please accept to file support requests!
You will receive a support overview on how to contact support thereafter.
Customers who have access to a Gladly CSM will receive an invitation to do a live introduction to their CSM.