Background
As soon as you go live with Gladly, perform these verifications to ensure that everything is running smoothly, and your customer service does not have any interruptions.
Goals
Smoke test the various communication channels and integrations in Production.
Estimated Effort
30 minutes
Step-by-Step Tutorial & Best Practices
Smoke test the following communication Channels immediately after launch:
Voice and IVR
SMS
Email
Chat (chat)
Social Channels (Facebook, , Instagram, WhatsApp)
Verify integrations (e.g., Shopify, Lookup Adaptor, Klaviyo).
Ensure that the expected data from your integrations are showing up as expected in Gladly. Check a few profiles to validate this.