Launch Gladly
  • 09 Sep 2022
  • 1 Minute To Read
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Launch Gladly

  • PDF

Background

As soon as you go live with Gladly, perform these verifications to ensure that everything is running smoothly, and your customer service does not have any interruptions.

Goals

Smoke test the various communication channels and integrations in Production.

Estimated Effort

30 minutes

Step-by-Step Tutorial & Best Practices

Smoke test the following communication Channels immediately after launch:

  • Voice and IVR
  • SMS
  • Email
  • Sidekick (chat)
  • Social Channels (Facebook, Twitter, Instagram, WhatsApp)

Verify integrations (e.g., Shopify, Lookup Adaptor, Klaviyo) 

Ensure that the expected data from your integrations are showing up as expected in Gladly. Check a few profiles to validate this.


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