October Releases

Activate Mobile Phone Number Identification

Get Started With Proactive Conversations

Features and Capabilities Overview

Settings Overview

Sidekick Availability/Visibility

Create and Configure Sidekick

Q. Can Customers opt-out of Proactive Email Campaigns?

Q. Can we personalize emails for Proactive Email Campaigns?

Q. Can we schedule and automatically repeat Email Campaigns?

Q. What’s the maximum number of Email Campaign messages Gladly can send?

Q. What report can I use to track Proactive Email Campaigns?

Customers Opt-In and Opt-Out of SMS Campaigns

Edit and Stop SMS Campaign and Outreach

Edit and Stop a Proactive Email Campaign Outreach

Track Proactive Email Campaign Status

Create a Proactive Email Campaign

Prepare To Use Proactive Email

Proactive Email Best Practices

Agent Experience for Proactive Email Campaigns