Q. Why am I getting a 'unable to retrieve credit card information' error?
  • 01 Jul 2021
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Q. Why am I getting a 'unable to retrieve credit card information' error?

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When working on processing a payment but you receive the error "Unable to retrieve card information. Please try again.", this is typically due to a short disruption in network connectivity. 

First, make sure your internet is up and running, then refresh the page and try again.


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