Q. What does 'Your message was flagged as objectionable by the carrier' when sending a text mean?
If you see the error, "Your message was flagged as objectionable by the carrier," it means the carrier thinks the message sent is spam. Your Customer may still receive and reply to your message, but if this is a common occurrence, below are a few steps you can take to avoid this issue.
- Use a 10-digit local number for SMSs to switch to if you encounter this message and the Customer does not receive the message. This acts as a backup number if outbound SMSs fail to be delivered.
- Use a toll-free number for SMSs that you can also use with Customers. In general, carriers are less stringent on toll-free numbers. The only caveat is that toll-free doesn’t support MMS (images). Contact Gladly Support if you'd like to purchase a toll-free number.
- If you have a large volume of outbound SMSs, consider purchasing a shortcode. We don’t recommend this since option #1 and #2 are usually the best routes to take if you’re using text to help Customers versus bulk outbound/marketing text.