I can't publish the IVR because the 'Publish' option is grayed out.
  • 11 Jan 2021
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I can't publish the IVR because the 'Publish' option is grayed out.

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The Publish option may not be clickable or is grayed out because:

  • There are no new changes detected in the IVR.
  • There is an error detected in the IVR. Look out for the error message in red. Once the error is fixed, the Publish option will be clickable.
    IVR Error.png
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