Routing Routing FAQs and Troubleshooting
Q. Can we limit the number of emails Agents can receive?
  • 11 Feb 2021
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Q. Can we limit the number of emails Agents can receive?

  • Updated On 11 Feb 2021
  • 1 Minute To Read
  • Contributors
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Capacity settings only apply to the messaging Channel. As for email, Agents can receive as many emails they want by clicking Next. They will be routed new Customer requests to work with based on Channel priority.

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