---
title: "Nash App Platform Installation"
slug: "nash-app-platform-installation"
updated: 2026-08-26T04:14:30Z
published: 2026-08-26T04:14:30Z
canonical: "help.gladly.com/nash-app-platform-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Nash App Platform Installation

The Nash app is set up entirely from Gladly’s Settings – no command-line tools are required. Once set up, your team can look up live Nash delivery status directly within Gladly.

### Step 1: Open the Apps settings

In Gladly, go to **Settings > Apps**. This is where you manage your App Platform integrations.

### Step 2: Create a configuration

Click the **Create Configuration** button. When prompted for the **External App**, choose the Nash app (`gladly.com/nash/v1.0.0`).

### Step 3: Fill in the configuration fields

Complete the fields in the configuration form:

- **Nash API key** – starts with `nsh-`. See [Creating the Nash API key](/product-docs/docs/nash-app-platform-installation#creating-the-nash-api-key) below.
- **API base URL** – the Nash environment your key belongs to, chosen from a dropdown. Nash provisions accounts per environment and region; a key used against the wrong environment is rejected.
- **Nash-Org-Id** – optional. Only needed if your key has access to more than one Nash organization, to indicate which org the request is for. Leave blank for a single-organization key.

![Configuration settings for integrating Nash with Gladly, including API key and organization ID.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/app platform conig.png?sv=2026-02-06&spr=https&st=2026-10-28T11%3A32%3A10Z&se=2026-10-28T12%3A32%3A10Z&sr=c&sp=r&sig=nem8JCcFkFKew2EUvXIW5WrNtNwxIx4RdN%2BoGLL0F%2B8%3D)

### Creating the Nash API key

Create the key in Nash under **Settings > Connections > API Keys**. Select **Generate Key**, name it after this integration, and grant it only the **Deliveries** feature group – set every other feature group to **None**, as shown below. Nash shows the full key only once, immediately after you save it, so copy it before closing the drawer. Keys are environment-specific: create the key in the same Nash environment you select for the API base URL above.

![API key generation interface showing various feature groups and permissions for Gladly app.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/generate api key nash.png?sv=2026-02-06&spr=https&st=2026-10-28T11%3A32%3A10Z&se=2026-10-28T12%3A32%3A10Z&sr=c&sp=r&sig=nem8JCcFkFKew2EUvXIW5WrNtNwxIx4RdN%2BoGLL0F%2B8%3D)

## Contact Support

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click **Contact Gladly Support**. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.