---
title: "Does People Match work with Voice and Tasks?"
slug: "does-people-match-work-with-voice-and-tasks"
updated: 2026-05-07T15:16:52Z
published: 2026-05-07T15:16:52Z
canonical: "help.gladly.com/does-people-match-work-with-voice-and-tasks"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Does People Match work with Voice and Tasks?

People Match currently applies to **Email and Messaging Channel** (text-based) Contacts. It does not support Voice and Tasks, meaning you cannot create a Priority Boost that directly targets or scores Tasks or Voice calls.

## **How this affects routing between boosted emails and Tasks**

When an email has been boosted by one or more Priority Boost rules (i.e., it has a non-zero boost score), that email routes ahead of Tasks, even if a Task has an earlier due date. This means:

- A boosted email **always routes before** an unboosted Task, regardless of how overdue the Task is.
- An unboosted email competes with Tasks normally based on due date (oldest due date routes first).
- Voice calls always route first ahead of all other work, regardless of boost scores.

**Why this matters for your boost configuration**: If your Priority Boost rules are broad enough to match most emails in an inbox, Tasks in that Inbox may experience delayed routing because Agents are almost always presented with a boosted email first. See [Design Boosts That Don't Block Task Routing](/product-docs/docs/why-are-tasks-not-routing) for guidance on keeping your boosts targeted.