---
title: "Set Up WhatsApp"
slug: "set-up-whatsapp"
description: "WhatsApp can be configured as an entry point in Gladly. This allows customers to interact with your agents via WhatsApp."
updated: 2025-02-10T22:36:19Z
published: 2025-02-10T22:36:19Z
canonical: "help.gladly.com/set-up-whatsapp"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up WhatsApp

## Background

WhatsApp can be configured as an entry point in Gladly. This allows customers to interact with your agents via WhatsApp.

## Goals

Set up WhatsApp to allow inbound and outbound messaging from within Gladly.

## Estimated Effort

15 minutes

## Step-by-Step Tutorial & Best Practices

See [Set Up and Configure WhatsApp](https://help.gladly.com/docs/set-up-and-configure-whatsapp) for information on setting up WhatsApp.

See [Respond to Messages From WhatsApp](https://help.gladly.com/docs/respond-to-and-initiate-whatsapp-messages) to learn how to communicate with Customers through WhatsApp.