---
title: "Set Up Topics"
slug: "set-up-topics"
description: "Gladly Topics allow Agents (and Rules) to disposition Conversations. Supervisors can then use this information to analyze Conversation history trends."
updated: 2026-05-19T15:48:34Z
published: 2026-05-19T15:48:34Z
canonical: "help.gladly.com/set-up-topics"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Topics

## Background

Gladly Topics allow Agents (and Rules) to disposition Conversations. Supervisors can then use this information to analyze Conversation history trends.

Click [here](https://help.gladly.com/docs/what-are-topics) to learn more about Topics.

For default Topics set up on your Gladly instance, see [default settings](https://help.gladly.com/implementation/docs/default-gladly-settings#default-topics-).

> [!NOTE]
> **Agent disposition**
> 
> By default, Gladly requires Agents to add a Topic before a Conversation can be closed, but this setting can be updated on the Conversation Workflow settings page.

## Goals

Set up Topics to allow for proper conversation dispositioning.

## Estimated Effort

15 minutes for simple setup.

## Step-by-Step Tutorial & Best Practices

1. Attend the Answers and Topics best practices session with your implementation team. This is a 45-minute workshop where we go over best practices with you.
2. Fine-tune your Topics.

### Bulk Topics Add

1. [Download](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/(TEMPLATE ) - Topics Data Collection.xlsx?sv=2026-02-06&spr=https&st=2026-11-04T11%3A07%3A30Z&se=2026-11-04T12%3A07%3A30Z&sr=c&sp=r&sig=90OcnFfcm%2F6tsoiuDAOQY9MsTAgkXMYMYtM8R9vunDg%3D) the Topics template.
2. Enter topic names in the "Topics" tab.
  1. To specify hierarchical topics, you can specify Level1>>Level2>>Level3 where the >> denotes delineation between subtopics. You must specify the **deepest level sub-topic,** so specify Level1>>Level2>>Level3 instead of Level1, Level1>>Level2 and Level1>>Level2>>Level3
  2. If you do not want to use hierarchical topics and just want to have one-level deep, you can specify any other string (e.g., Topic 1 | Topic 2).
3. Send Gladly topics CSV file to your implementation team.

> [!WARNING]
> Topics Bulk Import
> 
> Post implementation, you can proceed with the self-serve route to import Topics through the [Topics Import tool.](https://help.gladly.com/docs/api-export-tool#import-topics)