---
title: "Set Up Help Center"
slug: "set-up-help-center"
description: "Learn how to set up a help center on your website to provide self-service options for your customers and free up your agents' time for high-value tasks."
updated: 2025-10-13T20:45:39Z
published: 2025-10-13T20:45:39Z
canonical: "help.gladly.com/set-up-help-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Up Help Center

## Background

The Help Center is a form of self-service for your customers to use. It allows customers to solve their own problems without contacting you.

Self-service opportunities help deflect inbound contact and allow your agents to focus on high-value or complex issues.

Help Center sections are manually configured by you and powered by your Public Answers in Gladly.

## Goals

Successfully configure and embed your Help Center on your website.

## Estimated Effort

As little as 2 hours for simple setup.

## Step-by-Step Tutorial & Best Practices

The following steps allow you to embed the out-of-the-box Gladly Help Center embed code on your website, which we highly recommend! If you'd like to build your own help center layout instead, take a look at our [code samples](https://help.gladly.com/developer-tutorials/docs/code-samples-repository).

1. Set up Gladly Public Answers, as documented [here](https://help.gladly.com/docs/create-and-edit-answers/).
2. Go to **Settings > Help Center** and [create a Help Center](https://help.gladly.com/docs/help-center-configuration) per language.
3. Segment your Public Answers by [creating Audiences](https://help.gladly.com/docs/create-and-edit-audiences/) and assigning Public Answers to the correct Audience.
4. Determine Sections you'd like to see on your Help Center.
5. Get your Help Center embed code.
6. Create a static page on your website to host your Help Center.
7. Embed Help Center embed code on this page. Help Center will inherit your default CSS, but you may style further using the style guide on [https://developer.gladly.com/help-center/](https://developer.gladly.com/help-center/) if you'd like. We recommend keeping this page in preview mode or private, if possible until you are ready to launch.