---
title: "Post Launch Steps"
slug: "post-launch-steps"
description: "After your implementation is completed, you will be formally introduced to the Gladly Customer Success program. Learn about it here."
updated: 2024-10-15T06:18:00Z
published: 2025-01-30T19:36:40Z
canonical: "help.gladly.com/post-launch-steps"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Post Launch Steps

## Background

Your implementation team will roll off your project at this moment, and you will be formally introduced to the Customer Success program.

## Goals

Get set up and comfortable with your post-launch team.

## Estimated Effort

15 minutes

## Step-by-Step Tutorial & Best Practices

1. The implementation team will send you a Deployment Guide, which contains an overview of your setup upon implementation.
2. You will receive a support invite notification from the support team. Please accept to file support requests!
3. You will receive a support overview on how to contact support thereafter.

Customers who have access to a Gladly CSM will receive an invitation to do a live introduction to their CSM.