---
title: "Filing a Support Issue"
slug: "filing-a-support-issue"
description: "Can't find the answer to your questions on our product documentation website? No problem! Just contact our Support Team for additional help."
updated: 2025-08-29T16:36:16Z
published: 2025-08-29T16:36:16Z
canonical: "help.gladly.com/filing-a-support-issue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Filing a Support Issue

Can't find the answer to your questions on our [Help and Documentation site?](https://help.gladly.com/docs/) No problem! Just [contact our Support Team](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team) for additional help.

> [!NOTE]
> **Not sure what Gladly Support offering you have?**
> 
> Everyone can contact the Support Team anytime help is needed, but SLA varies depending on your Support Package. Contact your Gladly AE, CSM, or implementation team for a recap on the offering you have.