---
title: "Customer Profile Integration"
slug: "customer-profile-integration"
description: "Customer profile integrations are used to pull additional customer data from an external data source. Learn more in Gladly Help Docs."
updated: 2025-02-10T22:41:12Z
published: 2025-02-10T22:41:12Z
canonical: "help.gladly.com/customer-profile-integration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Profile Integration

## Background

Customer Profile integrations are used to pull additional customer data from an external data source. This can be via several out-of-the-box Gladly integrations or a custom Lookup Adaptor built by your team!

## Goals

Provide additional customer data to your agents within the Gladly UI, which will allow your agents to provide more comprehensive support to your customers.

## Estimated Effort

Out-of-the-box Gladly integrations can typically be set up in under an hour.

Lookup Adaptor: please consult your Gladly implementation team.

## Step-by-Step Tutorial & Best Practices

Please follow [these](https://help.gladly.com/docs/add-new-app-integration) instructions to get started on integrating a multitude of out-of-the-box Gladly integrations, which includes [Shopify](https://help.gladly.com/docs/set-up-shopify-integration).

Alternatively, please consult [this document](https://developer.gladly.com/rest/#section/Overview/Lookup-API) if you'd like to learn more about building your own Gladly Lookup Adaptor. Note that you must engage with a Gladly Professional Services resource to display custom fields within the Gladly Customer Profile panel. If this activity is not currently included in your implementation package, please consult your implementation lead.

### Gladly Static IP Addresses

Please see [network integrations](https://help.gladly.com/docs/network-requirements#integrations) for any additional Static IP Addresses you may need to allow.