---
title: "Advanced Data Integrations"
slug: "advanced-data-integrations"
description: "Gladly has a variety of different APIs to get advanced workforce and Customer journey data. Review Advanced Data Integrations here."
updated: 2024-12-19T11:20:27Z
published: 2025-01-30T19:36:40Z
canonical: "help.gladly.com/advanced-data-integrations"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Advanced Data Integrations

## Background

Gladly has a variety of different APIs to get advanced workforce and Customer journey data.

You can get this data:

- Via the UI - for ad-hoc analysis. A limited subset of metrics may be available for [download](https://help.gladly.com/docs/export-reports) via the UI
- Via the API - for advanced integrations (e.g.: a WFM vendor)

## Goals

Understand and integrate with tooling for advanced data integrations, as needed.

## Estimated Effort

1 - 2 hours to familiarize basic reports.

## Step-by-Step Tutorial & Best Practices

If you need more specific guidance on data integrations, please contact your implementations team if not included in the SOW.

In general, best practices are:

- Use the [Data Export API](https://developer.gladly.com/rest/#operation/getFile) to power information about the Customer journey, but not for WFM purposes.
- Use the [WFM API](https://developer.gladly.com/rest/#tag/Reports/paths/~1api~1v1~1reports~1work-session-events/post) for pre-calculated metrics on handle time and historical performance.
- Use the [Events API](https://developer.gladly.com/rest/#tag/Events/paths/~1api~1v1~1events/get) for real-time adherence metrics (e.g.: Away time, login time, logout time).
- Use the [Reports API](https://developer.gladly.com/rest/#tag/Reports/paths/~1api~1v1~1reports/post) for other ad-hoc pre-calculated metrics that the WFM API may not give you (e.g. FCR).