---
title: "Implementation"
slug: "implementation"
status: "update"
updated: 2025-03-03T13:30:13Z
published: 2025-03-03T13:30:13Z
canonical: "help.gladly.com/implementation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Implementation

[![Instructions for implementing Gladly for the first time, emphasizing key information.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/implementation version banner.png?sv=2026-02-06&spr=https&st=2026-11-04T09%3A24%3A42Z&se=2026-11-04T10%3A24%3A42Z&sr=c&sp=r&sig=Dn%2ByPrqof9WPSztUv0I9U42kN1Fg47ZUUMzcAhx%2BOY8%3D)](https://help.gladly.com/implementation/docs/start-implementation-with-gladly)

Welcome to the **Implementation** version of help.gladly.com.

Take a look at the click-through below for a quick 20-second overview of the user experience on the help site.

[Embedded content](https://view.genially.com/679aafdead582760b431c98d)

### What you’ll find

This version contains details and information on setting up Gladly for the first time as you go through the implementation process. Here, you’ll find:

- How to configure Entry Points and Channels
- How to set up Help Center
- Add Apps
- Understand Gladly workflows and Rules
- How to test your setup
- Add users
- + more

### Popular docs in this version

Below is a short list of popular categories. We encourage you to browse other Gladly functions by category on the left side of this page.

- [Value Added Services](/docs/value-added-services)
- [Implementation Kickoff](https://help.gladly.com/implementation/docs/implementation-kickoff)
- [Configure Channels](https://help.gladly.com/implementation/docs/configure-channels)
- [Advanced Integrations](https://help.gladly.com/implementation/docs/advanced-integrations)
- [Invoices and Billing](https://help.gladly.com/implementation/docs/invoices-and-billing)

### Other doc versions

Depending on your documentation needs, we have two other doc versions you can search.

[**Product Docs**](https://help.gladly.com/docs)

This contains information on how Gladly works and all its relevant configurations and settings in the Gladly UI.

[**Developer Tutorials**](https://help.gladly.com/developer-tutorials/docs/developer-tutorials)

Contains details on implementing technical and custom integrations with Gladly, built especially for our developer audience.