---
title: "Work With Ordergroove Actions"
slug: "work-with-ordergroove-actions"
description: "If you’re using Gladly’s integration with Shopify, Agents can now cancel orders, initiate order refunds, and issue discounts in Gladly."
updated: 2025-10-06T17:26:02Z
published: 2025-10-06T17:26:02Z
canonical: "help.gladly.com/work-with-ordergroove-actions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work With Ordergroove Actions

Give your Support Heroes a true command center for getting work done without jumping back and forth between Ordergroove and Gladly. If you’ve setup Gladly-Ordergroove App using [Application API Keys](/docs/set-up-ordergroove-integration), Agents can cancel subscriptions or skip next orders from within Gladly.

## **Actions overview**

1. **Actions** must be activated on the [Ordergroove configuration](https://help.gladly.com/docs/set-up-ordergroove-integration) page.
2. A Customer's Profile in Gladly is linked to the Ordergroove Profile (via Shopify or other Order Management system).
3. A Conversation needs to be Open.
4. Gladly displays the Actions as buttons in the Subscriptions card in the Customer's Profile.

![Options to manage subscription, including canceling or skipping the next order.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 22.28.09.png?sv=2026-02-06&spr=https&st=2026-11-13T06%3A49%3A12Z&se=2026-11-13T07%3A49%3A12Z&sr=c&sp=r&sig=%2FzwtyOeF065r1ni60ebpQHBEqbUdhpcnBeTt5XDKqh0%3D)
5. When an Agent selects an Action, Gladly instructs Ordergroove to perform the Action.
6. When the Action has been completed, the Customer's Profile information is refreshed.
7. A summary of the Action performed is logged to the Conversation Timeline.

## **Available Actions**

### **Cancel subscription**

- Display: “Cancel Order” button with the Subscriptions card
- Availability: only if Subscription is Active
- Input:
  - Cancel reason code (optional): the code of the cancellation reason as described in [Ordergroove Subscriptions Cancel Reasons](https://help.ordergroove.com/hc/en-us/articles/360046017813-Subscriptions-Cancel-Reasons)
  - Cancel reason details (optional): further details on cancellation
- Result: Cancels a subscription and any subsequent shipments.

Successful cancellation details will be displayed both in the Subscription card and the Customer History: ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/image-1758578291385.png?sv=2026-02-06&spr=https&st=2026-11-13T06%3A49%3A12Z&se=2026-11-13T07%3A49%3A12Z&sr=c&sp=r&sig=%2FzwtyOeF065r1ni60ebpQHBEqbUdhpcnBeTt5XDKqh0%3D)

![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 22.58.27.png?sv=2026-02-06&spr=https&st=2026-11-13T06%3A49%3A12Z&se=2026-11-13T07%3A49%3A12Z&sr=c&sp=r&sig=%2FzwtyOeF065r1ni60ebpQHBEqbUdhpcnBeTt5XDKqh0%3D)

### Skip subscription

- Display: “Skip Next Order” button with the Subscriptions card
- Availability: only if Subscription is Active
- Input: no input
- Result:
  - Removes all items belonging to the given subscription from the next planned order and generates the next order for those items.
  - The “Next Billing At” changes to the automatically based on the set frequency
  - An update is posted to Customer History ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Screenshot 2025-09-22 at 23.50.50.png?sv=2026-02-06&spr=https&st=2026-11-13T06%3A49%3A12Z&se=2026-11-13T07%3A49%3A12Z&sr=c&sp=r&sig=%2FzwtyOeF065r1ni60ebpQHBEqbUdhpcnBeTt5XDKqh0%3D)

## Constraints

- All Agents can perform all Actions.
- Actions are only available for Customers who are linked to Ordergroove.
- Actions will time out if not completed within 15 seconds.
- Ordergroove will apply its business rules before executing each Action.
- Gladly will display errors returned by Ordergroove but not your downstream systems connected to Ordergroove (e.g., fulfillment and inventory management).