---
title: "Work in Gladly (By Role)"
slug: "work-in-gladly-by-role"
status: "new"
updated: 2025-01-30T20:02:50Z
published: 2025-01-30T20:02:50Z
canonical: "help.gladly.com/work-in-gladly-by-role"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Work in Gladly (By Role)

The **Work on Gladly (By Role)** category provides tailored guidance explicitly designed for specific roles assigned to Gladly users. We understand that each role has distinct responsibilities and workflows, and these guides are crafted to help you maximize your efficiency in Gladly.

## What you’ll find here

**Role-Specific Workflows**

Detailed instructions customized for your specific job function

**Best Practice Recommendations: Expert tips to optimize your daily operations**

Targeted Feature Guides: In-depth explanations of Gladly tools most relevant to your role

**Productivity Insights: Strategies to streamline your work processes**

## Roles covered

This section details typical activities in Gladly for [roles](/docs/managing-users-and-roles) like:

- Agents
- Answer Administrators
- Team Managers
- Administrators and Compliance Administrators
- Analysts

Locate your specific role in the category section and review typical activities and actions in Gladly.