---
title: "Will People Match affect an Agent’s ‘Availability’ status?"
slug: "will-people-match-affect-an-agents-availability-status"
description: "Using People Match is a powerful feature in Gladly. See how using People Match works in tandem with your Agents’ stated Availability status."
updated: 2024-12-15T20:24:49Z
published: 2025-01-30T20:02:11Z
canonical: "help.gladly.com/will-people-match-affect-an-agents-availability-status"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Will People Match affect an Agent’s ‘Availability’ status?

People Match intelligently prioritizes Customers by considering factors like urgency and importance based on boost configurations. It then routes these Customers to the most suitable Agent based on their skills, workload, and/or Channel availability.

This means Agents will still:

- Go [available](https://help.gladly.com/docs/set-your-channel-Availability-to-help-customers) like they usually would to indicate their readiness to assist Customers.
- Click “Close & Next” or “Next” to [receive new Customers to assist](https://help.gladly.com/docs/help-the-next-customer).