---
title: "Why is there no sound along with a notification?"
slug: "why-is-there-no-sound-along-with-a-notification"
description: "Notifications are typically accompanied by sound to audibly notify you of a request from a Customer. Learn what to do if you don't hear any sound."
updated: 2025-08-12T16:08:54Z
published: 2025-08-12T16:08:54Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is there no sound along with a notification?

Notifications like the one below are typically accompanied by [sound](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/message notification.mp3) to audibly notify you of a request from a Customer.

![Incoming message from Nelson Yang asking about shipping options.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/201710incoming-chat-notification-banner.png)

- The notification banner and the chime (notification sound) plays only if you are assigned the Customer who sent a new inbound message and are currently not viewing that Customer.
- You will get only the chime if they are already viewing the Customer.
- Otherwise, if you are not assigned the Customer, you will get neither.

Do the following if you don't hear any sound for incoming calls and messages:

1. Make sure that your browser (Chrome) audio is not muted. To mute/unmute a browser tab in Google Chrome, right-click the tab and select "Mute Site" or "Unmute Site." This will mute/unmute all tabs from the site in the future. ![Dropdown menu showing options including 'Unmute Site' for browser tabs.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/unmute_crhome.png)
2. From Chrome, go to **chrome://settings/content/notifications**. Make sure your Gladly URL(s) is appearing below the **Allowed to send notifications section**.
  - Make sure there are no Gladly webpages appearing in the **Not allowed to send notifications**section. If there are, allow the Gladly webpage to send notifications.
    1. Click the icon shown below next to the Gladly webpage. ![Play button icon indicating the start of a video or audio playback.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/chrome_play_icon.webp)
    2. Find the **Sound** section change the selection to **Allow**. ![Settings menu showing options for background sync, sound, and automatic downloads.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/allow-audio-chrome.webp)
  - Click [here](https://support.google.com/chrome/answer/3220216?hl=en&co=GENIE.Platform%3DDesktop) for more information on how to allow notifications