---
title: "Why is my reporting data not current?"
slug: "why-is-my-reporting-data-not-current"
description: "You may see reports generated via the Gladly UI or API don't show the most recent data. There is a slight delay in making new data available for reports."
updated: 2024-12-12T05:33:23Z
published: 2025-01-30T20:02:34Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my reporting data not current?

You may notice that reports you generated via the Gladly UI or API don't show the most recent data. There is a slight delay in making new data available for reports.

### **Production**

Reports generated via Gladly UI and API in Production have a ~1-hour data latency.

For example, let's say you [generated](https://help.gladly.com/docs/generate-reports) a report at 1:50 PM. Using the half-hourly rollup filter, you would only see data up until 12:00 PM—12:30. The 12:30 - 1:00 PM increment hasn't finished processing, so you wouldn't see data for 12:50 PM in this scenario.

### Sandbox

Data latency for Sandbox can be up to ~4 hours.