---
title: "Why is a Conversation reassigning to a different Inbox when sending an outbound message?"
slug: "why-is-a-conversation-reassigning-to-a-different-inbox-when-sending-an-outbound-message"
description: "Conversation may get reassigned to a different Inbox based on the \"From\" address used."
updated: 2025-06-10T20:59:11Z
published: 2025-06-10T20:59:11Z
canonical: "help.gladly.com/why-is-a-conversation-reassigning-to-a-different-inbox-when-sending-an-outbound-message"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is a Conversation reassigning to a different Inbox when sending an outbound message?

When a new Conversation in an existing Customer Profile is created in Gladly to send an outbound message instead of one being created by a Customer through an Entry Point, the Conversation is automatically moved to the Inbox based on the “From” address/number used, meaning you may see the Conversation get reassigned to a different Inbox.