---
title: "Why don’t I have the ‘Create a Report’ option?"
slug: "why-dont-i-have-the-create-a-report-option"
description: "In Gladly, Analyst roles can access Insight Builder to create reports in Gladly, while Administrators and Team Managers can view reports them."
updated: 2025-02-06T19:30:31Z
published: 2025-02-06T19:30:31Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why don’t I have the ‘Create a Report’ option?

You must have an Analyst [role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) to access [Insight Builder](https://help.gladly.com/docs/create-a-report-with-insight-builder) to create reports. Administrators and Team Managers can view reports saved in the [Shared](https://help.gladly.com/docs/insight-builder-features-for-non-analysts) category.

Insight Builder is an add-on feature. Contact Gladly Support or your Customer Success Manager for more information about obtaining access to Insight Builder.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.