---
title: "Why did Facebook get disconnected from Gladly?"
slug: "why-did-facebook-get-disconnected-from-gladly"
description: "On rare occasions, Facebook could automatically disconnect from Gladly and require re-authentication. See the most common reasons why it occurs."
updated: 2025-02-05T20:47:42Z
published: 2025-02-05T20:47:42Z
canonical: "help.gladly.com/why-did-facebook-get-disconnected-from-gladly"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why did Facebook get disconnected from Gladly?

On rare occasions, Facebook could automatically disconnect from Gladly and require re-authentication. There are many reasons why this could happen, but the most common reasons are:

- A video or image was flagged as inappropriate or banned content.
- There's suspicious activity in the account.
- Running ads that do not meet Facebook's guidelines.
- Possible copyright violations.

Contact Gladly Support if you need additional assistance.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.