---
title: "Why can’t I close a Conversation?"
slug: "why-cant-i-close-a-conversation"
description: "Learn why Agents cannot close a Conversations on Gladly during an active phone call."
updated: 2025-03-05T15:46:46Z
published: 2025-03-05T15:46:46Z
canonical: "help.gladly.com/why-cant-i-close-a-conversation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I close a Conversation?

If you're unable to close a Conversation, it is usually because there is an active phone call. To resolve this, check the Conversation Timeline to ensure there are no ongoing phone calls. Additionally, if your organization requires Topics, make sure they are applied before attempting to close the Conversation.

Also, make sure you click [Close or Close & Next](https://help.gladly.com/docs/next-and-close-next-button-behavior/), not **Next**.