---
title: "Why can’t I call toll-free numbers?"
slug: "why-cant-i-call-toll-free-numbers"
description: "For Gladly VoIP Customers, you won't be able to call other toll-free numbers from Gladly if you're also calling from a toll-free number."
updated: 2024-11-01T14:50:35Z
published: 2025-01-30T20:02:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I call toll-free numbers?

For Gladly VoIP Customers, you won't be able to call other toll-free numbers from Gladly if you're also calling from a toll-free number (1-800, 888, 877, 866, 855, 844, 833). If you get an error message, use a local or non-toll-free number to call out of Gladly. If you don't have one, contact your Manager.