---
title: "Why are the Active Subscriptions and Total Subscriptions fields not showing?"
slug: "why-are-the-active-subscriptions-and-total-subscriptions-fields-not-showing"
description: "Discover why the Active Subscriptions and Total Subscriptions fields may not be visible on the Customer Profile in Gladly."
updated: 2024-10-20T20:45:03Z
published: 2025-01-30T20:02:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are the Active Subscriptions and Total Subscriptions fields not showing?

Active Subscriptions and Total Subscriptions will not show on the Customer Profile in Gladly if the Customer has no active subscriptions.